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STORE POLICY

CUSTOMER CARE

Customer Service Excellence: Your Peace of Mind Guaranteed

At Kaze Hair, we prioritize your satisfaction and peace of mind above all else. Our dedicated customer service team is committed to providing prompt and personalized assistance to ensure that your shopping experience is smooth and hassle-free.

Response Times for Inquiries or Complaints:

 

Have a question or concern about our products ? Our knowledgeable customer service representatives are here to help! We strive to respond to all inquiries and complaints within 24 hours, though most are addressed much sooner. Whether you reach out via email or live chat, rest assured that your message will receive our prompt attention.

Methods for Contacting Customer Support:

 

Contacting our customer support team is easy and convenient. You can reach us via email at kazeecontact@gmail.com, or through our live chat feature on our website. Our friendly representatives are available during business hours to assist you with any inquiries, provide product recommendations, or address any concerns you may have.

Procedures for Resolving Disputes:

 

In the rare event that a dispute arises, we are committed to resolving it promptly and fairly. Our customer service team will work diligently to understand your concerns and find a satisfactory resolution. Whether it involves replacing a damaged product, issuing a refund, or offering store credit, we will strive to find the best solution for you.

Your Satisfaction Guaranteed: At Kaze Hair, your satisfaction is our top priority. We stand behind the quality of our products and are confident that you will love them as much as we do. If for any reason you are not completely satisfied with your purchase, please don't hesitate to contact us. We are here to make it right and ensure that you have a positive shopping experience with us.

Thank you for choosing Kaze Hair for your hair protection needs. We look forward to serving you and exceeding your expectations!

RETURNS & WARRANTY

in the event of a product defect, KAZEHAIR's warranty applies.

A product found to be defective under normal and proper use will be repaired or replaced free of charge for a period of 90 days from the date of purchase. CONDITIONS

KAZEHAIR accepts product returns if such returns are made within thirty (30) days of the purchase date indicated on your invoice and the following cumulative conditions are met;
1) as mentioned, product returns must be made within thirty (30) days from the date of your purchase
2) the product must be undamaged and unused
3) the product must be returned in its original packaging and this packaging must be intact
4) an original copy of the invoice must be given to KAZEHAIR upon any product return in order to prove your purchase and the date thereof

PAYMENT METHOD

- Credit / Debit Cards
- PAYPAL

- Offline Payments (Wire Transfer)

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